Why Arez Is a Better Alternative to Joblogic for FM Contractors

A smarter alternative to Joblogic for FM contractors

Arez helps facilities management businesses reduce admin, improve job outcomes, strengthen compliance, and move from helpdesk to invoice with less operational friction.

Built for modern UK FM contractors, Arez FieldIQ brings together job management, AI-powered helpdesk support, Smart AI Docs, engineer and subcontractor workflows, site intelligence, compliance tracking, assets, parts management and invoice-ready closeout in one connected platform.

Trusted by customers
Earnflex — Arez.io client
Pace Security Services — Arez.io client
See services — Arez.io client
Sodexo — Arez.io client
Danhouse Security — Arez.io client
i2i insight inovate — Arez.io client
MML — Arez.io client
Wynex — Arez.io client
Earnflex — Arez.io client
Pace Security Services — Arez.io client
See services — Arez.io client
Sodexo — Arez.io client
Danhouse Security — Arez.io client
i2i insight inovate — Arez.io client
MML — Arez.io client
Wynex — Arez.io client

Looking for more than field service management?

If you are comparing Arez with Joblogic, you are probably looking for more than a system to schedule engineers, manage jobs, and record completed work. You need a platform that helps your helpdesk capture better information, keeps site and compliance documents organised, gives engineers the right context before attendance, manages subcontractor readiness, and helps completed work reach finance without unnecessary chasing.That is where Arez FieldIQ is designed to stand apart. Arez connects the information surrounding the job - the customer, site, documents, workforce, compliance, history, proof of work, and commercial closeout - so your teams can operate with better context from the moment a request comes in. Instead of treating each stage as a separate administrative task, Arez helps the whole FM workflow move in one direction.

1

Built around the realities of FM contracting

Facilities management is more complex than simply creating, scheduling, and completing jobs.

FM contractors work across multiple customer estates, hundreds or thousands of sites, different SLAs, recurring maintenance requirements, compliance rules, subcontractors, asset records, certificates, access requirements, and customer-specific processes.

Arez FieldIQ is designed around that operational reality. It gives FM contractors one connected environment for managing the job itself and the wider information required to deliver it correctly.

That means your team can work with clearer site context, stronger compliance control, better workforce visibility, and fewer disconnected handovers between helpdesk, operations, engineers, subcontractors, and finance.

As your service operation grows, Arez helps you add control without adding unnecessary administration.

2

Smart AI Docs turns FM paperwork into usable site intelligence

FM businesses generate and receive huge volumes of documentation.

EICRs, gas certificates, PAT records, fire alarm reports, emergency lighting certificates, asbestos documents, RAMS, O&M manuals, inspection records, site access information, and engineer paperwork can quickly become difficult to organise.

Manually identifying, filing, and linking those documents to the right customer or site takes time.

Arez Smart AI Docs is designed to reduce that workload. Your team can upload documents and use AI-assisted document processing to help identify what each document is, associate it with the relevant operational record, and organise information so it can be found again when it matters.

Over time, this creates a richer picture of each site. Instead of documents simply sitting in folders, they become part of the operational knowledge available to your office and field teams.

3

AI Helpdesk Assistant improves the job before dispatch

Many expensive field-service problems begin with poor information at job intake.

A customer reports that something is 'not working.' The helpdesk logs a short description. The engineer receives incomplete information. Then the chasing starts.

Arez FieldIQ includes an AI Helpdesk Assistant designed to improve the quality of information captured before a job reaches dispatch.

It can help the helpdesk structure job information, reduce ambiguity, support triage, and create clearer instructions for the team responsible for delivering the work.

Better information at the start means planners can make better decisions and engineers can arrive with more useful context. It also helps reduce the amount of avoidable admin created by incomplete job descriptions.

4

Compliance and workforce readiness built into operations

For FM contractors, sending someone to a site is not simply a question of who is available.

You may need to consider qualifications, licences, insurance, customer requirements, site rules, documentation, subcontractor status, and other compliance conditions before work begins.

Arez brings these checks closer to the operational workflow. Engineer and subcontractor information can sit alongside jobs, sites, documents, and service requirements so teams have clearer visibility before assigning work.

That helps operations teams identify missing or expired information earlier rather than discovering it after a job has already been scheduled.

For contractors managing a mixed workforce of directly employed engineers and subcontractors, that joined-up visibility can significantly simplify day-to-day coordination.

5

Better site intelligence before the engineer arrives

A job rarely exists in isolation.

There may have been previous visits. There may already be certificates or inspection reports. There may be access instructions, known site issues, asset history, customer-specific requirements, or documents that would help the engineer prepare.

Arez FieldIQ keeps that operational context connected.

Helpdesk teams and planners can see more than a job description, while engineers can receive the information they need to understand the site and the work before attendance.

That helps reduce repeated questions between the field and office and gives teams a clearer picture of what has happened at a site previously.

For multi-site FM contracts, this accumulated site knowledge becomes increasingly valuable over time.

6

One workflow for employees and subcontractors

Many FM contractors depend on a combination of employed engineers and external subcontractors to deliver work across different regions and trades.

Managing those resources through separate processes creates unnecessary administration.

Arez helps bring subcontractor management into the same operational environment as your wider field-service workflow.

Teams can coordinate work, review supplier and worker information, track compliance, share job requirements, and maintain visibility as work progresses.

This gives operations teams a more consistent way to manage the people delivering work, regardless of whether they sit inside or outside the business.

The result is better control without creating another disconnected process for subcontracted work.

7

A mobile workflow designed to return complete jobs

Giving an engineer a mobile app is only part of the problem. The real question is whether the information coming back from site is complete enough for the office, compliance team, customer, and finance department to use.

With Arez, field teams can receive jobs, update statuses, add notes, upload photographs and documents, complete forms and checklists, and capture signatures and proof of work from site.

That information returns directly into the operational workflow.

The goal is not simply to record that an engineer attended. It is to help make sure the job comes back with the evidence and information required to progress it without another round of manual chasing.

8

From helpdesk request to invoice-ready job

Completing the physical work does not always mean the job is finished.

FM businesses often lose time after attendance because the office still needs to chase job notes, check photographs, find certificates, confirm compliance, validate subcontractor paperwork, or make sure the customer's requirements have been met.

Arez FieldIQ is designed to connect those stages.

Because job information, site records, documents, workforce data, compliance information, and proof of work sit closer together, the business can move more smoothly from the original helpdesk request to a completed, commercially usable job record.

That means fewer administrative handovers, cleaner records, and a faster route towards invoicing.

Ready to move
Beyond disconnected field service workflows?

See how Arez FieldIQ helps FM contractors reduce admin,
improve helpdesk performance, strengthen compliance, organise site intelligence, and get completed jobs invoice-ready faster.

Frequently Asked Questions

Both Arez and Joblogic provide software for managing field-service operations. Arez FieldIQ is particularly focused on connecting FM job management with AI-assisted helpdesk workflows, Smart AI Docs, site intelligence, workforce and subcontractor compliance, proof of work, and invoice-ready closeout.

The key difference is the way Arez brings the wider operational context around each FM job together. Jobs can be connected with site information, documents, compliance, engineers, subcontractors, service history, and proof of work so teams have more of the information they need in one workflow.

Yes. Arez is worth considering for FM and maintenance contractors that want an AI-powered platform with a strong focus on helpdesk efficiency, document intelligence, workforce compliance, subcontractor management, and connected service delivery.

Yes. Arez uses AI across operational workflows including helpdesk support and intelligent document processing, helping teams reduce repetitive administration and make information easier to use.

Yes. Joblogic also offers AI-enabled capabilities. Businesses comparing the platforms should therefore look beyond whether AI exists and consider where AI is applied, how it fits their workflow, and which operational problems it helps their teams solve.

Smart AI Docs helps FM teams process and organise operational and compliance documents. It is designed to reduce manual document administration while making important site information easier to identify and access.

Yes. Arez connects compliance information with workers, subcontractors, sites, documents, and jobs so operational teams can maintain stronger visibility throughout service delivery.

Yes. Arez supports subcontractor management alongside direct workforce operations, helping teams manage jobs, supplier information, worker readiness, documentation, and compliance in a connected workflow.

Yes. Arez supports engineer scheduling and field-service workflows alongside subcontractor management, allowing businesses with blended workforces to manage delivery through one platform.

Yes. Engineers can use Arez to receive jobs, update job status, add notes, upload photographs and documents, complete forms, and capture proof of work while on site.

Yes. Arez is designed for businesses operating across multiple customer locations and helps connect job history, documents, compliance information, and other operational records to the relevant site.

Yes. Arez supports recurring and planned maintenance workflows alongside reactive work, helping FM contractors manage ongoing service requirements across customer estates.

Yes. Arez can be used to manage certificates, RAMS, inspection information, safety records, site documentation, and other operational paperwork within the wider FM workflow.

Arez's AI Helpdesk Assistant is designed to help teams capture clearer job information, improve triage, reduce ambiguity, and provide planners and engineers with better information before work is dispatched.

Arez reduces manual administration by connecting information that is often managed separately, including helpdesk intake, jobs, sites, documentation, workforce records, subcontractors, compliance, field updates, proof of work, and invoicing workflows.

Better job information, richer site context, accessible documentation, and improved workforce readiness can help engineers arrive better prepared and reduce avoidable problems caused by missing information.

Arez is designed to make post-job closeout easier by keeping job records, documentation, compliance information, and proof of work connected. This can reduce the amount of manual chasing required before a completed job is ready for finance.

Yes. Arez supports accounting integrations including Xero and QuickBooks alongside its invoicing workflows.

Yes. Arez is designed for growing FM and service businesses that need to manage increasing numbers of jobs, sites, engineers, subcontractors, documents, customers, and compliance requirements without creating more disconnected administrative processes.

Consider how each platform fits the way your business actually operates. Look at helpdesk workflows, scheduling, mobile working, site and asset information, compliance, subcontractor management, document handling, AI capabilities, reporting, integrations, implementation, invoicing, and how easily information moves from the initial customer request through to completed and invoice-ready work. The best platform is the one that removes the most friction from your real operational workflow.

Talk to the Arez team about your current workflow and see how FieldIQ could work for your FM operation.

Still have a question?

Let's Connect

Feel Free To Contact By Phone Or With Our Form If You Have Any Questions Or Need Assistance On Product Information.

Phone Number

+44 (0) 2031618159

Email Address

support@uk.arez.io

Office Location

137A Molesey Avenue
Molesey, London KT8 2RY, England