Field Service Management Software

Easily assign plumbing, heating, or electrical jobs with a simple drag-and-drop scheduler. See engineer availability, location, and workload in real time, helping you plan routes efficiently and reduce downtime between appointments.

Stay in control of every job from start to finish. Arez instantly updates job statuses as engineers progress through their tasks, sending live notifications to your team and customers so everyone knows exactly what’s happening — no missed updates or delays.

Engineers check in and out with facial recognition, ensuring proof-of-presence and live compliance. Activity tracking gives managers real-time visibility of who is on site and what work is being done.

Complete all forms directly in the app — from risk assessments and safety checklists to inspection sheets. Data is instantly uploaded, eliminating paperwork and keeping everything audit-ready.

Engineers see all assigned jobs on the app, including task details, site instructions, and deadlines. Updates flow in real time, so teams can stay on top of every reactive and scheduled job.

Workers can upload and maintain certificates, training records, and licences within the app. Automated reminders and anomaly checks ensure only qualified engineers are deployed.

Access every customer’s full history — quotes, jobs, certificates, and invoices — in one central dashboard. Arez keeps records organised so your team can respond faster, build stronger relationships, and deliver a more personal service.

Never miss a repeat job or renewal. Arez automatically reminds you when service contracts, safety checks, or maintenance visits are due, helping you keep loyal clients and secure consistent revenue throughout the year.

Arez monitors expiry dates for Gas Safe, EICR, and PAT certificates, sending automatic reminders before they lapse. It keeps your business compliant without the manual effort, helping you avoid missed renewals and costly fines.

Engineers can complete safety forms, risk assessments and service reports directly from the Arez app. All records are time-stamped, signed on-site, and instantly synced to the office — creating a clear, traceable compliance trail for every job.

Create detailed reports on job performance, response times and customer satisfaction. Arez gives you full visibility into how your field service business is running, helping you make data-driven decisions that improve efficiency and profit.

Keep an eye on every job as it happens. Arez shows live updates from your engineers in the field, so you can spot delays early, allocate resources better and ensure every site meets your service standards.