MEET PHOEBE, YOUR AI POWERED CALL AGENT
Phoebe is an AI-powered helpdesk agent that answers calls, captures the information needed and creates jobs directly in Arez.
Never miss an important call
When a customer calls your helpdesk to report a problem, getting the right information quickly makes a real difference to how that issue is handled. Missed calls, incomplete messages or information gathered later can all delay the process before a job is even raised.
Phoebe answers calls when your helpdesk team is busy or unavailable, including outside normal working hours. Rather than simply taking a message, Phoebe holds a natural conversation with the caller and captures the information needed to understand the issue. Urgent problems are reported and recorded as they happen, rather than waiting until the next available member of the helpdesk team responds.
Capture the information you need
A good job starts with good information. Phoebe asks the relevant questions during the call, ensuring important details are captured consistently and accurately. The information is then repeated back to the caller for confirmation before creating the job.
This gives your helpdesk team a consistent approach to call handling and provides a clearer, more complete record from the moment an issue is reported.
Create jobs automatically
Once the call is complete, Phoebe creates the job directly in Arez with the relevant information recorded. The helpdesk team can then see the job in Arez and take the next step, whether that means reviewing the details, validating the request or allocating the work.
There is no need to manually listen back to a call, interpret a message and re-enter the information before the job can move forward. By connecting call handling directly to the Arez workflow, Phoebe reduces the time between an issue being reported and the work being created in the system.
Keep your team in control
Phoebe is an additional tool for your helpdesk, not a replacement for your people. Phoebe fits around your existing processes, with workflows configured to support requirements such as job review, validation or approval before allocation.
This keeps your team involved where human oversight is required, while Phoebe handles the initial call and information capture.
Phoebe answers calls, captures the right information, confirms the details with the caller and creates jobs directly in Arez. With support available around the clock, your helpdesk stays responsive while your team remains in control of the process.
Listen to a full demo of a call with Phoebe here: https://www.youtube.com/watch?v=KHazb4VPlx4&list=PLfJKSw6oTVDRh9HpHLMLOq_N0NEPF8bv2
Frequently Asked Questions About AI-Powered Call Handling For Facilities Management
Explore Commonly Questions and Expert Answers About Arez Workforce Management
Phoebe is an AI-powered call agent that answers helpdesk calls, captures information and creates jobs directly in Arez.
Phoebe holds a natural conversation, asks relevant questions, confirms details with the caller, and records the information needed to create the job.
No, Phoebe provides additional support for your helpdesk while your team remains in control of reviewing, validating and allocating jobs.
With Phoebe, you can configure workflows around your operational requirements, including review, validation and approval processes.
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